Withdrawal Information
- Withdrawal Limit (min.): None
- Withdrawal Limit (max.): None
- Withdrawal Fees: None
- Withdrawal Time: Instant – 11 Hours
As per UKGC regulation, PlayOJO is not allowed to have a maximum withdrawal limit (only per withdrawal request).
What Is the Withdrawal and Pending Time at PlayOJO?
PlayOJO doesn’t keep withdrawals pending unless KYC verification has to be made. The payments team works by a queue system and will process all cashout requests as soon as possible. According to their website, they aim to do this within a few hours. In our experience, it is usually done within 11.
The withdrawal times at PlayOJO will always vary depending on the current queue. In some cases, they can be as fast as an instant and, in others, you might have to wait up to 24 hours. However, for the vast majority of withdrawal requests, no longer than 11 hours should be the time frame.
Do note that the final withdrawal time before funds are received in your bank or e-Wallet account depends on your chosen withdrawal method as this might have a transaction time. More on this below.
Withdrawal Methods, Transaction Times, and Limits
Listed below are all of the supported withdrawal methods at PlayOJO with their transaction time mentioned. This is the time it takes for the payment provider to ship you your money after the withdrawal has been processed by PlayOJO.
| Withdrawal Method | Transaction Time | Minimum Withdrawal | Maximum Withdrawal |
|---|---|---|---|
| PayPal | Instant | £0 | None |
| Trustly | Instant | £0 | None |
| Instant Bank Transfer | Instant | £0 | None |
| Visa Fast Fund | Instant – 4 hours | £0 | None |
| Visa | 1 – 5 bank days | £0 | None |
| Mastercard | 1 – 5 bank days | £0 | None |
| Apple Pay | 1 – 5 bank days | £0 | None |
Please note that PlayOJO follows a closed-loop policy. This means that in order to use any of the above withdrawal methods, you must also have made a deposit with that particular method.
Does PlayOJO Process Withdrawals at All Times?
Yes. In order for PlayOJO to provide its fast withdrawal times, there is always at least one person available at the company working on processing cashouts. This includes every day of the week, all hours of the day.
Can I Contact Support for Faster Withdrawals?
Usually, no. If a withdrawal has been pending for longer than what is considered normal, it is possible to reach out to and have the support team at PlayOJO look into it and possibly speed up the payment.
But for most withdrawal requests, it is not possible for the support to do anything as withdrawals are handled by a queue system. Players who request their withdrawals first will have them processed first.
For casinos that offer faster withdrawals via support, we recommend checking out LeoVegas and Bet UK.
Are There Any Fees Associated With Withdrawing Funds From PlayOJO?
Normally, no fees are associated with withdrawing money at PlayOJO. The casino itself does not charge you any fee so unless the provider of your payment does (like your bank), whatever is cashed out will be received.
Can I Withdraw Funds From PlayOJO With a Credit Card?
No. It is not possible to use credit cards at PlayOJO. This is because the casino is licensed by the UK Gambling Commission which prohibits the use of credit cards in order to protect players. Debit cards, on the other hand, can be used to deposit and withdraw.
Can I Cancel a Withdrawal Request Once Submitted?
A pending withdrawal can never be canceled at PlayOJO. Once a withdrawal request has been made, there is no way to reverse it. Only the casino could do so under rare circumstances, such as the wrong withdrawal method being used or terms and conditions being broken.
What KYC Documents Are Needed to Withdraw at PlayOJO?
Proof of ID, such as a passport or driver’s license, and proof of address, such as a utility bill or bank statement, are the standard documents to withdraw money at PlayOJO. However, you may also be asked to provide proof of the payment method used to deposit and withdraw, as well as a document showing your income (like a payslip).
In line with UKGC regulation, ID verification and proof of address may be done on signup. Whether it is or not, the required documents should be requested by PlayOJO as soon as they know they need them. Many players seem to have concerns about this process though as can be read about in the next topic regarding withdrawal problems.
Related read: How KYC works at fast withdrawal casinos
Are Withdrawal Problems at PlayOJO Common?
Based on player reviews posted on Trustpilot, withdrawal problems appear to be very common at PlayOJO. The opinion of many players is that PlayOJO would purposely put obstacles to keep you from withdrawing by asking you to provide various verification documents.
If it was true that PlayOJO purposely was withholding winnings from players and the UK Gambling Commission audited the casino, it would be heavily fined and could possibly lose its license. Since this hasn’t happened, we are a bit skeptical of the claims but are still a bit concerned about them.
One should know though that these negative reviews are just a drop in the ocean when considering all the people who play at PlayOJO.
How to Withdraw Winnings at PlayOJO?
Follow these steps to withdraw your winnings at PlayOJO:
- Log in to your account.
- Go to account profile.
- Click on “Withdraw”.
- Select a payment method.
- Enter amount to withdraw.
- Confirm the transaction.
Deposit Information
- Minimum deposit limit: £10
- Deposit fees: None
Deposit Methods, Transaction Times, and Limits
The following payment methods can be used to make a deposit at PlayOJO. All of them come with a minimum deposit limit of £10.
| Deposit Method | Deposit Fee | Minimum Deposit |
|---|---|---|
| PayPal | None | £10 |
| Trustly | None | £10 |
| Instant Bank Transfer | None | £10 |
| Mastercard | None | £10 |
| Visa | None | £10 |
| Apple Pay | None | £10 |
How to Make a Deposit at PlayOJO?
Follow these steps to make a deposit at PlayOJO:
- Log in to your account.
- Click the “DEPOSIT” button.
- Select payment method.
- Choose deposit amount.
- Enter payment details.
- Confirm the transaction.
Casino Bonuses and Promotions
Find some of the latest and currently running casino bonuses and promotional offers available at PlayOJO listed below.
Is PlayOJO Trustworthy and Safe to Play At?
PlayOJO has been operating since 2017 and is generally considered a trustworthy and safe casino site despite having some complaints from players. It has over 10,000 player reviews on Trustpilot with a score above 3, which is great by online gambling standards.
PlayOJO is also licensed by the UK Gambling Commission which enforces strict regulations on the casino in order to protect players. This includes consumer protection to ensure players are treated fairly with randomized games, readily available bonus terms, and responsible gaming tools to set deposit limits and self-exclude.
It also includes protecting players’ financials by having their money securely stored and having policies in place that would efficiently resolve any disputes if one should arise.
If PlayOJO were to be found breaching any of the rules set out by the UK Gambling Commission, it could receive heavy fines and have its license revoked.
Games and Products at PlayOJO
PlayOJO offers one of the widest game selections among UK casinos with fast withdrawals. The different types of games to play include:
- Slot Machines (4000+)
- Big Jackpot Games (300+)
- Must Fall Jackpots (150+)
- Live Casino Games (45+ unique titles)
- Slingos (60+)
- Competitive Bingo (19 rooms)
- Video Pokers (5 types)
- Scratchcards (45+)
Supplied by more than 65 different game developers, there are over 4000 slots to play at PlayOJO and several new ones are added every week. The casino is partnered with almost all the biggest names in the industry that create the most entertaining, innovative, and eye-catching slots.
Just to mention a few, you’ll find slots from NetEnt, Yggdrasil, Microgaming, Big Time Gaming, Play’n GO, Push Gaming, Quickspin, Red Tiger Gaming, and Blueprint Gaming. There’s certainly no shortage of high-quality slots to play.
And for those who like chasing life-changing jackpots, there are over 300 jackpot slots alone, with 150 of these being must-drop jackpots and the rest traditional ones. This is a humongous selection compared to most online casinos with fast withdrawals.
The live casino experience is also nothing short of perfect. You’ll find the three best platforms available; Evolution Gaming, Playtech, and Pragmatic Play.
This means that you’ll have a huge selection of classic and highly innovative games to play with real dealers. Anything from roulette to blackjack, baccarat, poker games, dice games, money wheels, and game shows.
The cherry on the cake is PlayOJO’s competitive bingo games. Here, you can choose from close to 20 different rooms where bingo is played against other players. Buy-ins, prize pools, and rules vary between the rooms which makes for a fantastic experience.
While there are some fast payout casinos with an even bigger game selection, such as Videoslots with its 6,000+ slot machines, there aren’t many that can match the level of PlayOJO.
Mobile App and Mobile Compatibility
The mobile experience at PlayOJO is superb. You can download an app for Android or just visit the casino from your phone’s web browser; either way, the experience is similarly great.
PlayOJO has structured its website and app in a smart way to make it easy to navigate. It offers one of the most complex filtering options we have seen for games, which we absolutely love. You can find games via bet limit, features, volatility, types, themes and even by how other players have rated them.
The website and app appear to be well-optimized and load quickly. In our time playing, we have never had any issues with either.
PlayOJO isn’t the only mobile casino in the UK that we recommend. Head over to our section with the best and fastest paying mobile casinos to learn more.
Customer Service
Customer support is the big letdown of PlayOJO. While an AI and FAQ can answer the most basic questions you have, it is not possible to speak directly to a support agent. Only e-mail support is available.
This is a bit of a disgrace in today’s day and age. PlayOJO is the only fast withdrawal casino we have come across that doesn’t have functioning live chat support. Most casinos have it 24/7.
From the queries we’ve had and the replies we’ve received, the agents at PlayOJO seem service-minded and well-trained. But still, it is e-mail. Response times are slow and if you have a serious matter you need help with, you don’t want to go back and forth via e-mail. It takes forever.