What Is the Withdrawal and Pending Time at MrQ?
MRQ’s website state that withdrawals are fast and sometimes processed within 2 hours.
However, speaking with the payments team at MrQ, it was confirmed to us that the vast majority of withdrawal requests are automatically processed. This means that for the most part, the withdrawal time at MrQ is instant. This corresponds well to our own experience playing at the site.
In some cases though, a withdrawal must go through manual processing. In such a case, the team at MrQ has stated that they aim to process this within an hour. However, it could take 48 hours or even more as the payments team is not working 24/7.
The payments team at MrQ only works from Mon – Fri between 8:30 am – 5:30 pm. So, if you request your withdrawal outside of these hours and it needs manual processing, you could have a withdrawal pending for quite some time.
Withdrawal Methods, Transaction Times, and Limits
Once money has been sent by MrQ, the withdrawal method you chose to withdraw with will determine how long it takes to get your money as each method has its own transaction time.
Does MrQ Process Withdrawals at All Times?
No. As previously stated, the payments team at MrQ works from Monday to Friday between 8:30 am – 5:30 pm. During evenings and weekends, there is no one available to handle withdrawal requests.
For the most part, this is not a problem as the vast majority of withdrawal requests are automatically and instantly handled. However, it does open up the possibility of a withdrawal pending for quite some time if you’re unlucky.
Can I Contact Support for Faster Withdrawals?
No. Regardless of how long a withdrawal has been pending, MrQ does not give priority to players who reach out to customer support. Like most casinos that offer fast withdrawals, MrQ uses a queue system and will handle withdrawals only in the order they come in.
For casinos that offer faster withdrawals via support, we recommend checking out LeoVegas and Bet UK.
Are There Any Fees Associated With Withdrawing Funds From MrQ?
Fees are never charged by MrQ when it comes to monetary transactions. In the rare case one would be experienced, it would be because of your bank charging you.
Can I Withdraw Funds From MrQ With a Credit Card?
As of April 2020, the UK Gambling Commission banned the use of credit cards at casinos. Since Mr Q is licensed by the UKGC and strictly abides by its rules, it is not possible to withdraw nor deposit funds with a credit card. Debit cards, on the other hand, are accepted.
What KYC Documents Are Needed to Withdraw at MrQ?
MrQ will ask players to provide the standard KYC documents which include:
- Proof of ID (such as passport, driver’s license or national ID)
- Proof of address (such as bank statement or utility bill)
Signing up for an account, an automatic verification system is used, but if this fails, the documents would be required even before playing any games as per UKGC regulation.
Under certain circumstances, additional documentation may be required in order to process your withdrawal request. This could be:
- Proof of payment method (such as a screenshot of your e-Wallet account)
- Proof of source of funds (such as a payslip, tax return, or bank statement)
Want to learn more about verification? Check our extensive KYC article about online casino verification
Can I Cancel a Withdrawal Request Once Submitted?
It is not possible to cancel a withdrawal request at MrQ. Once you have confirmed an amount to cash out in the cashier, this decision is irreversible. This is true even if the withdrawal is not instantly processed.
Are Withdrawal Problems at MrQ Common?
MrQ has thousands of player reviews on Trustpilot and while the majority of these are positive, many of the negative ones bring up issues with pending withdrawals.
The main concern seems to be about long waiting times when KYC verification is needed after a withdrawal request. These long times are to be expected as MrQ’s payments team is not working at all during weekends and only during limited hours during weekdays.
However, it is totally understandable that players get upset over this. We believe online casinos these days should have at least one payment agent available at all times. Luckily, verification should only happen once or twice, and then further withdrawals should be processed smoothly.
How to Withdraw Winnings at MrQ?
Withdrawing winnings at MrQ is a simple and straightforward process:
- Make sure you’re logged in to your account.
- Click the withdraw button under your avatar (desktop).
- Click on your avatar followed by clicking withdraw (mobile).
- Enter the amount you would like to cash out.
- Confirm the withdrawal request.
Do note that you aren’t able to choose what method to withdraw with at MrQ, but you must always withdraw back to the same one you deposited with.
Deposit Information
- Minimum deposit limit: £10
- Deposit fees: None
Deposit Methods, Fees, and Limits
The available deposit methods at MrQ include the following five which all have a minimum deposit limit of £10:
Do note that deposits with Pay by Phone have a maximum monthly limit of £240.
How to Make a Deposit at MrQ?
After signing up for an account, a deposit is made by following these steps:
- Click the deposit button (desktop) or “+” icon (mobile).
- Select the payment method you wish to use.
- Enter the amount you would like to deposit.
- Type in the necessary payment details.
- Confirm the transaction.
Casino Bonuses and Promotions
Find some of the latest and currently running casino bonuses and promotional offers available at MrQ listed below.
Is MrQ Trustworthy and Safe to Play At?
MrQ is licensed by the UK Gambling Commission which alone is proof of the casino being trustworthy and safe to play at. The role of this organization is to oversee casinos to make sure they are fair and treat players honestly. It’s a highly strict entity with rigorous rules that MrQ must follow. However, this is not to say the casino has a flawless record.
In September 2023, the company that operates MrQ – Lindar Media – was fined £690,947 for compliance issues. They were found to have inadequate measures to prevent money laundering and not identifying and interacting enough with players who may be at high risk of gambling-related harm. They were also found not making an annual contribution to an organization that combats problem gambling, which is a requirement by the UKGC.
Despite these failings, we have no reason to believe that MrQ isn’t safe and secure for the average player. One could also argue that the casino is safer than ever after UKGC’s involvement as the last thing MrQ would want is to receive another fine.
Many other things speak towards MrQ’s trustworthiness. For one, its player rating on trustpilot.com is unusually high. Gamblers are known to complain a lot about things that are out of the casino’s control and this tends to result in a low score on Trustpilot. MrQ, on the other hand, has managed to maintain a high one which means that many are very satisfied with the gambling experience.
MrQ’s website is also SSL-encrypted and while standard these days, it protects personal and financial information on the website from being shared with third parties.
Furthermore, it’s worth mentioning that the site has been running since 2018 and is owned by Lindar Media which is a company located in St Albans, UK.
Games and Products at MrQ
MrQ is by no means one of the UK’s top casinos when it comes to game selection. However, it does offer a decent variety which includes the following types of games:
- Slot Machines (920+)
- Big Jackpot Games (24+)
- Must Fall Jackpots (5+)
- Live Casino Games (40+ unique titles)
- Slingos (35+)
- Competitive Bingo (four rooms)
Perhaps the biggest downside with MrQ is the slot experience as only 900 or so slots are available, while other fast payout casinos would offer you several thousands. Among the ones that can be played, you will find a lot of quality games though so the selection may very well be enough for you.
Top slot providers with triple-A games include:
- Big Time Gaming
- Blueprint Gaming
- NetEnt
- Nolimit City
- Play’n GO
- Push Gaming
- Red Tiger Gaming
- Thunderkick
Just keep in mind that casinos such as PlayOJO, Casumo, and Videoslots would provide you with a heap more options.
Compare Slots at the Best Slot Casinos With Fast WithdrawalsIn terms of MrQ’s live casino, this is a lot better as it is provided by Evolution Gaming and Pragmatic Play. You wouldn’t be able to play any live games from Playtech which limits your options a bit. However, you would still have a ton of entertaining games to indulge in. This includes, but is not limited to:
Classics
- Roulette
- Blackjack
- Baccarat
- Craps
- Sic Bo
- Casino Hold’em
Classics with a twist
- Golden Vault Roulette
- Double Ball Roulette
- Lightning Roulette
- PowerUP Roulette
- Red Door Roulette
- Lightning Blackjack
- Power Blackjack
- Golden Wealth Baccarat
- Lightning Baccarat
Money wheels
- Crazy Time
- Dream Catcher
- Funky Time
- Lightning Storm
- Mega Wheel
- Monopoly Live
- Sweet Bonanza Candyland
Game shows
- Boom City
- Cash or Crash
- Crazy Coin Flip
- Crazy Pachinko
- Dead or Alive Saloon
- Deal or No Deal
- Gonzo’s Treasure Hunt
- Lightning Lotto
- Mega Ball
- Monopoly Big Baller
- Snakes and Ladders Live
Another positive thing about MrQ is its competitive bingo games. Four bingo rooms are available with 75-ball and 90-ball bingo playing regularly. To spice up the excitement, one of these rooms also has a progressive jackpot that is guaranteed to be won before it hits £20,000.
Mobile App and Mobile Compatibility
As with any modern online casino, MrQ has developed its website with mobile users in mind, making the experience a seamless one on any mobile device. They have also created a downloadable app for iPhone and iPad users. This is by no means required to have as the experience on the app is just about the same as the experience using your mobile browser. It may be a bit more stable though.
Download MrQ’s iOS AppIf you are looking for a great mobile experience then we recommend you to check out our top list with fast paying mobile casinos in the UK.
Customer Service
To start with some criticism, we find it to be a bummer that MrQ doesn’t offer 24/7 customer support which is standard these days. Agents are available to help by e-mail and live chat from 8 am – 8 pm.
We’ve found the help to be fantastic though which more than makes up for the limited hours. On every encounter we have had testing the support, agents have been a pleasure to talk with; friendly, service-minded, and also knowledgeable from what we can tell. Our queries have always been resolved in a breeze.
MrQ also has a FAQ section that is pretty well-written and answers most basic questions. This is definitely a plus.