Withdrawal Information
- Withdrawal Limit (min.): £20
- Withdrawal Limit (max.): £10,000 (per request)
- Withdrawal Fees: None
- Withdrawal Time: Instant (mostly)
As per UKGC regulation, Merkur Slots is not allowed to have a maximum withdrawal limit (only per withdrawal request).
What Is the Withdrawal and Pending Time at Merkur Slots?
The withdrawal time at Merkur Slots tends to be incredibly fast with 80% of withdrawal requests being automatically and instantly confirmed.
The other 20% of withdrawals have to be manually reviewed by Merkur Slots payments teams, which can result in a pending time of anywhere from 1 hour to 72 hours.
Your withdrawals at Merkur Slots are most likely to be instantly processed if you always use the same payment method and have your casino account fully verified.
The manual review that comes with a longer pending time usually takes place if a bonus was used or a particularly large amount was won – just to make sure no terms and conditions were breached.
Do note that once your casino winnings are sent by Merkur Slots, a transaction time may also apply depending on the payment method used to withdraw your funds.
Withdrawal Methods, Transaction Times and Limits
The withdrawal methods at Merkur Slots include the following three:
| Withdrawal Method | Transaction Time | Minimum Withdrawal | Maximum Withdrawal (for each request) |
|---|---|---|---|
| Trustly | Instant | £20 | £10,000 |
| Instant Bank Transfer | Instant | £20 | £10,000 |
| Visa Fast Fund | Instant – 4 hours | £20 | £10,000 |
| Visa | 1 – 5 bank days | £20 | £10,000 |
| Mastercard | 1 – 5 bank days | £20 | £10,000 |
| Maestro | 1 – 5 bank days | £20 | £10,000 |
Each of these withdrawal methods has its own transaction time which is the time it takes to receive your money once it has been sent by Merkur Slots.
Does Merkur Slots Process Withdrawals at All Times?
It is unlikely that Merkur Slots is processing withdrawals all around the clock. While the casino has been reluctant to answer this question, the customer support team is only available from 8 am – 6 pm. It is likely that the same is true for the payments team that handles withdrawal requests.
Despite this, 80% of withdrawals are still processed instantly at Merkur Slots since they do not require a person to confirm them – they are automatically handled.
Can I Contact Support for Faster Withdrawals?
If a withdrawal is pending at Merkur Slots and not instantly processed, the casino welcomes players to reach out to its support. While agents may not be able to speed up the withdrawal per se, they can inform you why the withdrawal is being held back, which in turn may allow you to take action. For instance, if additional KYC documents are required, you can provide those right away.
For casinos that offer faster withdrawals via support, we recommend checking out LeoVegas and Bet UK.
Are There Any Fees Associated With Withdrawing Funds From Merkur Slots?
No. Merkur Slots never charges any fees on withdrawals.
Can I Withdraw Funds From Merkur Slots With a Credit Card?
No. Merkur Slots is licensed by the UK Gambling Commission and in line with this organization’s regulatory rules, only debit cards are allowed to be used for deposits and withdrawals.
What KYC Documents Are Needed to Withdraw at Merkur Slots?
Merkur Slots has a standard KYC process in place that requires players to provide an ID and proof of address in order to withdraw. This includes a valid passport, driver’s license, or national ID, as well as a utility bill or bank statement.
On signing up for an account, Merkur Slots has an automatic verification process in place. However, if this fails, the above documents would have to be provided before even playing at the site.
In accordance with its regulations by the UKGC, Merkur Slots also reserves the right to request additional documents when cashing out. This could be proof of the payment method you are using or a document proving your income.
Related read: How KYC works at fast withdrawal casinos
Can I Cancel a Withdrawal Request Once Submitted?
You can never cancel a pending withdrawal at Merkur Slots even if the funds have not yet left the casino. This would go against the UKGC’s policy against reverse withdrawals which Merkur Slots has to abide by.
Are Withdrawal Problems at Merkur Slots Common?
No. As a UKGC-licensed casino, withdrawal problems should not be a thing at Merkur Slots, and after reading through most of the player reviews on Trustpilot, it is confirmed to us that withdrawals are not a problem. Instead, many players mention that they’re pleased with Merkur Slots’ super-fast withdrawal times.
It’s not only positive reviews though as there are some complaints about withdrawals. However, all of these seem to be tied to the player breaching the casino’s terms and conditions. This would obviously get you in trouble which is why it is crucial to read through these when signing up for a casino account.
Related read: Can an Online Casino Refuse to Cash You Out?
How to Withdraw Winnings at Merkur Slots?
- Log in to your Merkur Slots casino account.
- Click on ‘Account’ in the menu of the site.
- Select ‘Withdraw’.
- Enter the amount to withdraw.
- Press ‘Confirm & Select Payment Method’.
- Choose payment method to withdraw to.
- Confirm the withdrawal request.
- Wait for Merkur Slots to process the withdrawal.
Deposit Information
- Minimum deposit limit: £10
- Deposit fees: None
Deposit Methods at Merkur Slots
The following deposit methods are available at Merkur Slots:
| Deposit Method | Deposit Fee | Minimum Deposit |
|---|---|---|
| Trustly | None | £10 |
| Instant Bank Transfer | None | £10 |
| Maestro | None | £10 |
| Mastercard | None | £10 |
| Pay by Phone | None | £10 |
| Visa | None | £10 |
Note that the maximum deposit limit with Pay by Phone is £40 per transaction and £240 per month.
How to Make a Deposit at Merkur Slots?
- Log in to your Merkur Slots casino account.
- Press the ‘Deposit’ icon in the menu.
- Select the payment method to use.
- Enter the necessary payment details.
- Type in the amount to deposit.
- Confirm the transaction.
Is Merkur Slots Trustworthy and Safe to Play At?
Merkur Slots is a highly secure and trustworthy online casino. The Merkur brand operates over 200 land-based casino establishments in the UK and is well-known all over the country.
These establishments, as well as the Merkur Slots online casino site, are licensed and regulated by the UK Gambling Commission. Thus, they are regularly audited to make sure they follow the strict guidelines that are set up by the UKGC which aim to protect players.
Furthermore, the trustworthiness of Merkur Slots is strengthened by its superb customer support and the Merkur Initiative which has donated over £1.25 million to good-cause companies. This includes animal sanctuaries, food banks, and a homelessness organization.
Games and Products at Merkur Slots
Merkur Slots offers the following games to play:
- Slot Machines
- Big Jackpot Games
- Must Fall Jackpots
- Live Casino Games
- Slingos
- Scratchcards
Compared to other UK online casinos with fast withdrawals, the game selection at Merkur Slots is quite poor.
While its variety of slots is top-notch, including all types of modern features, progressive jackpots, and daily jackpots, the total number of around 600 machines is low. In comparison, PlayOJO offers over 4,000 slots while Videoslots has a staggering number of over 6000.
With top slot providers such as Red Tiger Gaming, NetEnt, Big Time Gaming, and Blueprint Gaming being available, Merkur still allows you to enjoy many high-quality slots. The selection is just a bit limited, to say the least.
Fast Payout Slot SitesThe same is true for the live casino experience at Merkur Slots. Only one platform for live casino games is available, which is provided by Evolution Gaming. This is arguably the best live casino platform out there, offering a huge variety of classic and innovative games such as:
- Roulette
- Blackjack
- Baccarat
- Craps
- Sic Bo
- Poker Games
- Money Wheels
- Game Shows
Thus, the live casino experience is by no means bad. However, it is not as great as those fast paying casino sites that also have live casino platforms from Pragmatic Play and Playtech; two providers who, similarly to Evolution Gaming, offer many fantastic live casino games.
Some of these casinos that you may want to check out as an alternative to Merkur Slots are Casumo and 21.co.uk.
Mobile App and Mobile Compatibility
There is currently no mobile app available for Merkur Slots. However, the casino site is well-designed and compatible with all types of mobile devices, including older smartphones and tablets as well as newer ones.
Via a simple user interface and games sorted into many user-friendly categories, it is easy to navigate the casino from your mobile.
Furthermore, the tests we’ve made have all been positive with the site loading quickly on mobile devices and no errors being experienced.
Relevant read: Best Fast Payout Mobile Casinos for UK Players Who Want Instant or Same-Day Withdrawals
Customer Service
Overall, customer service at Merkur Slots is top-notch. However, it suffers from not being available 24/7 as is generally the case with casinos these days.
Via live chat and e-mail, players can reach Merkur Slots customer support between 8 am and 6 pm. This is quite a limited window of time, especially since many people gamble in the evening.
However, the support itself is, in our experience, great. Agents are friendly, quick to reply, and service-minded. They seem well-trained and capable of accurately dealing with queries in an efficient way.
An extensive and well-written FAQ section is also available to quickly answer the most commonly asked questions that players have.
Furthermore, Merkur Slots extends its support to review s