Withdrawal Information
- Withdrawal Limit (min.): £20
- Withdrawal Limit (max.): £5,000 per transaction
- Withdrawal Fees: £10 on wire transfers below £500
- Withdrawal Time: 12 – 24 Hours
As per UKGC regulation, Luna Casino mustn’t impose maximum limits on daily, weekly, monthly, quarterly, or yearly withdrawals. However, it can limit the amount you’re able to withdraw per transaction.
What Is the Withdrawal and Pending Time at Luna Casino?
As one of the fastest withdrawal casinos in the UK, Luna Casino processes withdrawals within 24 hours for fully verified accounts. Its website says withdrawals take a few hours. However, our experience says it can take anywhere from 12 to 24 hours. Requests are processed on a first-come, first-served basis.
There’s no mandatory pending time because of UKGC rules. However, payment processing will be delayed if KYC checks are to be completed or technical issues crop up. After Luna Casino releases your funds, your payment processor’s transaction time will determine how soon you meet your money.
It’s typically fastest with instant banking methods like Trustly and e-wallets like PayPal, and slowest with bank cards like Visa and Mastercard.
Withdrawal Methods, Transaction Times, and Limits
We’ve listed below all the withdrawal methods available at Luna Casino:
| Withdrawal Method | Transaction Time | Minimum Withdrawal | Maximum Withdrawal (per request) |
|---|---|---|---|
| PayPal | Instant | £20 | £5,000 |
| Trustly | Instant | £20 | £5,000 |
| Instant Bank Transfer | Instant | £20 | £5,000 |
| Visa Fast Fund | Instant – 4 hours | £20 | £5,000 |
| Visa | 1 – 5 bank days | £20 | £5,000 |
| Mastercard | 1 – 5 bank days | £20 | £5,000 |
| Wire Transfer | 1 – 5 bank days | £50 | £5,000 |
The casino follows a closed-loop policy, which means you must withdraw using the same payment method you used to deposit to avoid delays and cancellations. The minimum withdrawal amount is £20 (£50 for wire transfers) and the maximum limit per transaction is £5,000. You can cash out a higher or lower amount by emailing customer support. Winnings over £5,000 and jackpot wins may take longer to process due to verification checks.
Does Luna Casino Process Withdrawals at All Times?
Yes, Luna Casino processes withdrawals 24/7. That’s how their payments team ensures prompt and fast payouts within 24 hours.
Can I Contact Support for Faster Withdrawals?
Luna Casino’s support can’t rush your withdrawal upon request; it goes in order. Players who request their withdrawals first will have them approved first. Alternative fast withdrawal casinos with the facility to speed up withdrawals include LeoVegas, Pink Casino, 21.co.uk, Bet UK, and BetMGM.
Are There Any Fees Associated With Withdrawing Funds From Luna Casino?
No fee is charged on withdrawals, except £10 for wire transfers less than £500. However, withdrawals via this method are rare and only made if you deposit via Apple Pay. Do note though that your bank may charge you a fee if you withdraw via a debit card or bank transfer. This is out of Luna Casino’s control.
Can I Withdraw Funds From Luna Casino With a Credit Card?
You can’t. Starting April 14, 2020, the use of credit cards for gambling is illegal at all UKGC casinos, including Luna.
Can I Cancel a Withdrawal Request Once Submitted?
Cancelling or even pausing a withdrawal request once placed is not allowed at any casino licensed by the UK Gambling Commission. The same is true for Luna Casino. However, your withdrawal request can be delayed or rejected if the casino finds you using an incorrect payment method, abusing bonuses, or indulging in suspicious account behaviour.
What KYC Documents Are Needed to Withdraw at Luna Casino?
Once your withdrawal request triggers KYC, Luna Casino may demand the following documents from you to verify your age, identity, address, and more:
Proof of age and identity:
- Passport
- Driving license
- Official ID card
Proof of address:
- Utility bill for the last 3 months
- Bank statement of the last 3 months
Proof of payment method ownership:
- Copy of your debit card covering the 8 middle digits
- Screenshot of your PayPal account
Proof of funding evidence:
- Bank statement of the last 3 months
- Payslips for the last 3 months
- Pension statements
- Most recent tax declaration for self-employed players
- Sale of a business or property
- Proof of winnings from gambling sites
- Proof of inheritance
- Proof of rental income
Do note that not all of these documents will be required. The risk team at Luna Casino will request them on a case-by-case basis. However, a passport, proof of address, and something to prove your income are all standard documents. The casino aims to complete verification within 48 hours, although it can take longer. You cannot bypass these checks as they are mandatory in all UKGC-licensed online casinos, including Luna Casino.
Are Withdrawal Problems at Luna Casino Common?
Our experience with Luna’s withdrawals has been seamless: payouts in under 24 hours without any problems. But this may not reflect everyone’s experience.
However, where casinos are usually flooded with negative comments on review sites such as Trustpilot, only a few players have commented on Luna Casino, and none of them mention withdrawal problems. This is a great sign.
On the other hand, there are a few players at AskGamblers that have mentioned waiting for a couple of days to receive their withdrawals even though they didn’t speak negatively of this.
In our view, Luna is a dependable casino for fast withdrawals in the UK. But if you still seek alternatives, check out our other recommended casinos that are equally popular for quick payouts. Some even offer instant withdrawals.
How to Withdraw Winnings at Luna Casino?
Follow these 7 steps:
- Log into Luna Casino.
- Go to ‘Withdraw’ on the cashier page.
- Select your withdrawal method.
- Enter an amount to cash out.
- Place your withdrawal request.
- Let the casino process it.
- Meet your money.
Deposit Information
- Minimum deposit limit: £10
- Deposit fees: None
Deposit Methods, Transaction Times, and Limits
Luna Casino supports these payment methods for deposits:
| Deposit Method | Deposit Fee | Minimum Deposit | Maximum Deposit |
|---|---|---|---|
| Apple Pay | None | £10 | None |
| Instant Bank Transfer | None | £10 | None |
| Mastercard | None | £10 | None |
| PayPal | None | £10 | None |
| Trustly | None | £10 | None |
| Visa | None | £10 |
The £10 minimum deposit requirement makes Luna a low-deposit casino with fast withdrawals.
How to Make a Deposit at Luna Casino?
Simply follow these 8 steps:
- Log into Luna Casino.
- Go to ‘Deposit’ on the cashier page.
- Select your deposit method.
- Enter an amount to deposit.
- Feed in the payment details as instructed.
- Initiate the transaction.
- Complete the payment in your banking account.
- Get the funds in your Luna account.
Is Luna Casino Trustworthy and Safe to Play At?
Luna is a 2016-born casino brand owned and operated by SkillOnNet Ltd. It shares its DNA with top casinos like PlayOJO and Genting. Additionally, it is licensed by the UKGC, which is a strong sign of trustworthiness. Therefore, it is generally viewed as a safe and reliable casino for fast withdrawals in the UK.
Having said that, SkillOnNet Ltd was fined £305,150 in 2023 for social responsibility and anti-money laundering failures, which raises major doubts. Nonetheless, our own experience at Luna Casino has been satisfactory, which is why we confidently recommend it to you.
Our positive experience also seems shared with many players who speak fondly about the casino on review sites such as AskGamblers and Casino Guru. As per UKGC regulations, the casino protects your funds at a medium level, which means the business has made arrangements to refund your money if it goes bust, although nothing is guaranteed.
But don’t let this be the only reason for missing out on a good casino that offers quick withdrawals alongside games galore.
Games and Products at Luna Casino
Luna Casino’s game offerings include:
- Crash Games (10+)
- Jackpot Games (50+)
- Live Casino Games (50+ unique titles)
- Scratch Cards (10+)
- Slingos (10+)
- Slot Machines (5,000+)
- Table Games (150+)
- Video Bingo (2)
- Video Poker (10+)
While a lack of sportsbooks may disappoint some players who are looking for a mixed gambling experience, the range of casino games is huge and especially pleasing for slot, live casino, and crash game enthusiasts. A big highlight is the fact that the popular Aviator crash game is available. However, there’s much more to like. Let’s dive deeper!
Slots
With over 5,000 titles, Luna offers a vast selection of slot games that only a few other fast withdrawal casinos match. Its slots are powered by many of the gambling industry’s leading studios that create highly innovative and entertaining slots.
These include:
- Blueprint Gaming
- ELK Studios
- Merkur Gaming
- Microgaming
- NetEnt
- Novomatic
- Play’n GO
- Pragmatic Play
- Push Gaming
- Red Tiger Gaming
- Relax Gaming
- Thunderkick
- Yggdrasil Gaming
For those who love chasing jackpots, Luna Casino offers an amazing range from the Dream Drop, Jackpot King, WowPot, and Red Tiger network. Thus, you will find a heap of traditional jackpot slots with life-changing opportunities, as well as daily jackpot games where a smaller, but still sizeable, jackpot is guaranteed to drop every day or even every hour.
Live Casino
Luna’s live casino features games from Evolution Gaming, Pragmatic Play, and Playtech, offering a top-notch selection. You get to enjoy a bunch of top-tier live dealer games that include but aren’t limited to the following:
Classic Table Games
- Roulette
- Blackjack
- Baccarat
- Craps
- Sic Bo
- Casino Hold’em
Special Table Games
- Age of the Gods Bonus Roulette
- Cash Collect Roulette
- Golden Vault Roulette
- Double Ball Roulette
- Jet Set Racing Roulette
- Lightning Roulette
- Millionaire Live Roulette
- PowerUP Roulette
- Red Door Roulette
- Sticky Bandits Roulette
- Mega Fire Blaze Blackjack
- Lightning Blackjack
- Quantum Blackjack Plus
- Power Blackjack
- Golden Wealth Baccarat
- Lightning Baccarat
Money Wheels
- Adventures Beyond Wonderland
- Crazy Time
- Dream Catcher
- Fashion TV Mega Party
- Funky Time
- Lightning Storm
- Monopoly Live
- Sweet Bonanza Candyland
- The Greatest Card Show
- The Money Drop Live
Game Shows
- Boom City
- Cash or Crash
- Crazy Coin Flip
- Crazy Pachinko
- Dead or Alive Saloon
- Deal or No Deal
- Gonzo’s Treasure Map
- Lightning Lotto
- Mega Ball
- Mega Fire Blaze Lucky Ball
- Monopoly Big Baller
- Snakes and Ladders Live
For the uninitiated, Evolution Gaming, Pragmatic Play, and Playtech are generally considered the top three live casino platforms for their wide range of classics and highly innovative games. Thus, there isn’t much to complain about.
Of course, the live casino experience could have been even better if platforms by OnAir and Betgames were offered as well as these would have added a couple of other interesting games. But it’s not easy to get everything you want.
Mobile App and Mobile Compatibility
Luna Casino lets you gamble on the go with its:
- Mobile app
- Mobile site
The app for Android and iOS mirrors the desktop version impressively. It’s fast-loading, bug-free, user-friendly, and easy to navigate. You can easily find your way through the registration, games, verification, deposits, withdrawals, bonuses, and more. The app is compact and battery-efficient. But if you prefer saving space on your device, Luna’s responsive mobile site delivers a similar experience. It lets you directly access it on any mobile device, regardless of the OS, browser, or screen size.
Customer Service
Customer support is one of Luna’s weakest spots. The casino says help’s available 24/7 via live chat and email, which sounds great until you access it. A bot meets you in live chat with responses regurgitated from the FAQ section. Contacting a human agent is challenging—we couldn’t reach one at all, suggesting support might not truly be available round the clock after all.
Email support is an option, but responses may not be timely, despite being professional and helpful. This falls short of a fast withdrawal casino that should ideally have a responsive team ready to provide quick assistance.