Grosvenor Casino Review

Our rating
Payout speed
Withdrawal methods
Deposit methods
Bonus offers
Withdrawal methods Payout speed Withdrawal methods & Payout speed
VISAInstant (up to £100)
MastercardInstant (up to £100)
MaestroInstant (up to £100)
Deposit methods Minimum deposit Deposit methods & Minimum deposit
Customer Support
Chat, 8 am – 10.30 pm
Wagering Casino
30x (bonus + deposit)
Wagering Live Casino
300x (bonus + deposit)
Mobile App
  • Withdrawals up to £100 are instant
  • Daily chance to win cash and free spins
  • Plenty of sport promotions
  • Poker platform is available
  • Live table games with land-based players
  • No live casino by Playtech and Pragmatic Play
  • Few deposit and withdrawal methods

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Slot Machines900+
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18+, gamble responsibly,
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Fastest Withdrawal Casinos in the UK April 2024

Withdrawal Information

  • Withdrawal Limit (min.): £5
  • Withdrawal Limit (max.): None
  • Withdrawal Fees: None
  • Withdrawal Time: Instant (up to $100)

As per UKGC regulation, Grosvenor is not allowed to have a maximum withdrawal limit (only per withdrawal request).

What Is the Withdrawal and Pending Time at Grosvenor?

The withdrawal time at Grosvenor is highly dependent on the amount of money you withdraw. If you cash out £100 or less, this would be instantly processed by the casino – no waiting time at all.

However, for larger amounts, a withdrawal could be pending for a couple of hours up to a day or two before the money is sent to you. The payments team at Grosvenor would have to carry out certain security checks. This could be fast or slow depending on several factors, including their current workload.

Once the money is sent by Grosvenor, the transaction time of your withdrawal method will determine how quickly your funds are received in your bank or e-wallet account.

Withdrawal Methods, Transaction Times, and Limits

At Grosvenor, you can use the following banking methods to withdraw money, which all have a minimum withdrawal limit of £5 and the following transaction times:

Withdrawal MethodTransaction TimeMinimum WithdrawalMaximum Withdrawal
Visa Fast FundInstant – 4 hours£5None
Visa1 – 5 bank days£5None
Maestro1 – 5 bank days£5None
Mastercard1 – 5 bank days£5None
Grosvenor Casino's withdrawal methods, limits, and transaction times

Compared to many other fast withdrawal casinos in the UK that offer a wide range of payment methods, Grosvenor's limited selection is one of its biggest drawbacks.

Does Grosvenor Process Withdrawals at All Times?

Yes. Grosvenor’s payments team is working every day of the week, all around the clock. At any given time, there is always at least one person available to handle withdrawal requests.

Can I Contact Support for Faster Withdrawals?

No. Withdrawals will never be handled quicker by contacting Grosvenor’s support. If a withdrawal is pending due to manual processing by the payments team, this will strictly be handled in the order it came in. Contacting support will not get you ahead of the queue.    

For casinos that offer faster withdrawals via support, we recommend checking out LeoVegas and Bet UK.

Are There Any Fees Associated With Withdrawing Funds From Grosvenor?

Regardless of the withdrawal method used, Grosvenor does not charge any fee for withdrawing money. You might experience a small one if cashing out via a debit card and if you do, it would be your bank charging you that amount.

Can I Withdraw Funds From Grosvenor With a Credit Card?

The use of credit cards has been banned by the UK Gambling Commission and since Grosvenor is licensed by this organization, it is not possible to withdraw or deposit with a credit card at the casino. Debit cards, on the other hand, can be used.

What KYC Documents Are Needed to Withdraw at Grosvenor?

To have your withdrawals processed at Grosvenor, you need to have passed standard KYC which includes age and address verification. Your age can be verified via a passport, driver’s license, or national ID, while your address can be verified via a utility bill or bank statement.

In rare occurrences, Grosvenor may also ask you to provide an image, statement, or screenshot that proves that you're the owner of the withdrawal method you are using.

If you make Grosvenor your home, you must also expect a source of funds to be requested at some point. When it is, this would be needed for further withdrawals to be processed. The source of funds would be a document that proves that you can afford your gambling and that your funds aren't of a criminal nature. For instance, a payslip from your workplace.

As per UKGC regulation, Grosvenor may ask UK players for an ID and proof of address immediately after signing up to the casino as verification is required in order to play any games. However, this is normally not needed as they use a third-party tool to automatically try and verify new players.

Want to learn more about verification? Check our full guide on KYC verification at UKGC casinos

Can I Cancel a Withdrawal Request Once Submitted?

No. Once you have requested to withdraw a certain amount of money from your account, this decision cannot be reversed. If you would like to continue playing, you would have to initiate a deposit.

Are Withdrawal Problems at Grosvenor Common?

Based on hundreds of player reviews that we went through on Trustpilot, we would not say that withdrawal problems are common at Grosvenor. While there are many complaints about the casino, issues with withdrawals are just a small portion of them.

Since the casino is licensed by the UK Gambling Commission, we would not be concerned about the withdrawal problems mentioned as most likely there is a perfectly good explanation behind them. There are many valid reasons for a casino not paying players or for keeping withdrawals pending (you can read about this here).

It should also be mentioned that many of the player reviews praise Grosvenor for its fast withdrawal times.

How to Withdraw Winnings at Grosvenor?

Follow these steps to withdraw money at Grosvenor:

  1. Log in to your Grosvenor casino account.
  2. Go to ‘Account’ found under your username.
  3. Select the ‘Withdraw’ option.
  4. Enter the preferred withdrawal amount.
  5. Confirm and wait for Grosvenor to handle the request.

Deposit Information

  • Minimum deposit limit: £5 – £10
  • Deposit fees: None

Deposit Methods at Grosvenor

Grosvenor currently supports the following deposit methods:

Deposit MethodDeposit FeeMinimum Deposit
Paysafe CardNone£5
Grosvenor Casino's deposit methods, limits, and fees

The minimum deposit limit is £5 for all of the banking methods.

How to Make a Deposit at Grosvenor?

Follow these steps to make a deposit at Grosvenor:

  1. Sign up for a Grosvenor casino account.
  2. Click on your username followed by ‘Account’.
  3. Select the deposit option.
  4. Choose your preferred deposit method.
  5. Enter the amount to deposit.
  6. Type in any necessary payment details.
  7. Confirm the transaction.

Casino Bonuses and Promotions

Find some of the latest and currently running casino bonuses and promotional offers available at Grosvenor listed below.

£30 bonus
Show Bonus Info
Get £30 extra to play with on your first deposit.
Min. deposit: £20
Spin value: N/A
Max cashout: £2,000
Wagering slots: 30x (B + D)
Wagering live casino: 300x (B + D)
Time limit for wager: 30 days
Withdrawal time: Instant (up to £100)
18+, gamble responsibly,
New customers only. Min deposit £20. Max non-withdrawable bonus £30. Playable on selected games only. 30x wagering required. Expires within 30 days. Max win £2,000. T&Cs Apply.

Is Grosvenor Trustworthy and Safe to Play At?

Grosvenor is about as safe and secure as it gets. The company goes all the way back to 1970 and owns and operates over 50 land-based casinos all over the UK. It’s a longstanding company that’s been under the radar of the UK government for many years.

Like the land-based establishments, the online casino of Grosvenor is licensed by the UK Gambling Commission whose mission is to protect players. They are there to ensure that games are randomized, responsible gaming is highlighted, financial information is encrypted and bonus terms are fair and readily available.

Over the years, we only know of one instance where Grosvenor's online casino failed an audit by the UKGC, which was in January 2022 when it was fined £700,557. This was due to failures in social responsibility, which is something that many online casinos in the UK have faced since the inception of the UKGC.

While any remark on a casino is bad, we don't think that this affects the trustworthiness of Grosvenor and we actually look positively at the fine as this has surely encouraged the casino to improve its processes.

In addition to this fine, it should be mentioned that Grosvenor has a poor player rating on Trustpilot. However, we do not read too much into this as we know all too well that for the most part, players who complain at review sites like these are actually the ones who are in the wrong in one way or another. Breaching of terms and conditions, purposely or accidentally is quite common.

Games and Products at Grosvenor

The following games and products are available at Grosvenor:

  • Slot Machines (900+)
  • Big Jackpot Games (120+)
  • Must Fall Jackpots
  • Live Casino Games
  • Slingos
  • Competitive Poker
  • Sports Betting

All in all, Grosvenor offers a pleasing selection of games with a lot of variety. Its poker and sports betting platform makes it stand out as only a few online casinos with fast withdrawals offer the same – especially when it comes to a poker platform where Texas Hold'em tournaments and cash games can be played against other players.

However, in terms of casino games, 900 slot machines and a live casino platform only provided by Evolution Gaming do make Grosvenor look weak in comparison to some casino sites. For instance, PlayOJO, Casumo, and Videoslots have several thousands of slots and live casino platforms from all the best providers (Evolution, Playtech, and Pragmatic).

With that said, the selection at Grosvenor is by no means bad. High-quality slots with innovative design, captivating features, and highly entertaining gameplay are offered by top providers such as NetEnt, Big Time Gaming, Red Tiger Gaming, and Thunderkick. Over 120 jackpot games, including traditional ones as well as must-drop jackpots, are also available, which is quite a large number.

Similarly, Evolution Gaming offers a top-notch live casino experience including the following games:

  • Roulette (classic and unique variations)
  • Blackjack (classic and unique variations)
  • Baccarat
  • Craps
  • Sic Bo
  • Poker Games
  • Money Wheels
  • Game Shows

As a veteran casino player, one could wish for the live casino to be provided by Pragmatic Play and Playtech as well. But as a novice just getting started, we are certain that the game selection at Grosvenor will cut it.

Mobile App and Mobile Compatibility

Whether you are using an iOS or Android device and whether that device is new or old, you can expect a seamless gambling experience at Grosvenor. Its website is made with both desktop and mobile users in mind, making it clutter-free and easy to navigate on any mobile device. The website is fully responsive and will have its design adapted to the resolution of your device.

Grosvenor has also developed a casino app for iOS users which is great for anyone who might be experiencing issues playing in their mobile browser. Unfortunately, no Android app is available for the casino, but only an app for Grosvenor’s poker platform.

Want more mobile-friendly options? Then we recommend checking out the top-ranking mobile casinos that we list here. All of these offer fast withdrawals and are licensed by the UKGC.

Customer Service

Grosvenor’s customer service is available on live chat from 8 am – 10:30 pm every day of the week. Unlike most casinos that extend their support to e-mail, Grosvenor only offers chat support. We find this a bit weird and unsatisfactory.

Having tested the chat support on a couple of occasions, we have nothing but great things to say about the agents though. They have been very friendly and helpful, quickly answering any queries we’ve had. Our only critique is that we had to wait for about 15 minutes on a Sunday to get in touch with an agent as there was a long queue. But we know this can happen even to the best.   

We also like the fact that Grosvenor has an extensive FAQ section that can be browsed while waiting for an agent to reply. This has nearly 100 questions answered and having scrutinized it, it’s very well written.

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