Genting Casino Review

Our rating
Payout speed
Withdrawal methods
Deposit methods
Bonus offers
Withdrawal methods Payout speed Withdrawal methods & Payout speed
VISA12 – 24 Hours
Mastercard12 – 24 Hours
Instant Bank Transfer12 – 24 Hours
Trustly12 – 24 Hours
PayPal12 – 24 Hours
Payz.12 – 24 Hours
Skrill12 – 24 Hours
Deposit methods Minimum deposit Deposit methods & Minimum deposit
License
Customer Support
Chat, E-mail
(6 am - 12 am)
Wagering Casino
30x (bonus + deposit)
Wagering Live Casino
300x (bonus + deposit)
Mobile App
iOS & Android
Pros
  • Under 24-hour withdrawals
  • New bonus offer every day
  • Slot tournaments with prizes
  • Superb selection of games
  • Wide range of jackpot slots
  • Top-notch live casino experience
  • Industry presence since 1965
  • Parent to 32 land-based casinos across the UK
Cons
  • Terrible chat support experience
  • No sportsbook or virtual sports
  • Potentially longer withdrawals for big amounts

Compare Genting Casino With Other Fast Withdrawal Casinos

Compare Genting Casino
Total score★★★★☆
Withdrawal Time12 – 24 hours
Slot Machines5,000+
Jackpot Slots
Daily Jackpots
Bingo Games
Evolution Live
Pragmatic Live
Playtech Live
Sports Betting
Visit Site
18+, gamble responsibly, BeGambleAware.org
Compare NetBet
Total score★★★★☆
Withdrawal TimeInstant – 24 hours
Slot Machines3200+
Jackpot Slots
Daily Jackpots
Bingo Games
Evolution Live
Pragmatic Live
Playtech Live
Sports Betting
Visit Site
18+, gamble responsibly, BeGambleAware.org
Fastest Withdrawal Casinos in the UK June 2024

Withdrawal Information

  • Withdrawal Limit (min.): £10
  • Withdrawal Limit (max.): £5,000 per transaction
  • Withdrawal Fees: None
  • Withdrawal Time: 12 – 24 hours

As per UKGC regulation, Genting Casino cannot impose a maximum withdrawal limit on a daily, weekly, monthly, quarterly, or yearly basis. However, it can limit the amount per transaction.

What Is the Withdrawal and Pending Time at Genting Casino?

Withdrawals at Genting Casino are typically processed within 12 to 24 hours for fully verified accounts.

Faster withdrawals happen, but it's not the norm as all winnings must be manually checked by the casino's payments team.

For withdrawals of £5,000+ or jackpot prizes, processing times may be longer as per the operator's terms and conditions, although the exact timeframe isn't specified.

Nonetheless, the absence of a mandatory pending time for withdrawal requests is a good indicator as you can bet on your withdrawals being processed as fast as the casino's current payment queue allows.

Keep in mind

A casino's withdrawal processing time is different from a payment processor's transaction time. The two add to determine the total time it takes for your funds to reach you.

Withdrawal Methods, Transaction Times, and Limits

Withdrawal MethodTransaction TimeMinimum WithdrawalMaximum Withdrawal (per transaction)
Instant Bank TransferInstant£10£5,000
Mastercard1 – 5 bank days£10£5,000
PayPalInstant£10£5,000
PayzInstant£10£5,000
SkrillInstant£10£5,000
TrustlyInstant£10£5,000
Visa1 – 5 bank days£10£5,000
Visa Fast FundInstant – 4 hours£10£5,000
Genting Casino's withdrawal methods, limits, and transaction times

Like many other fast payout casinos in the UK, Genting Casino has a £5,000 withdrawal limit per transaction.

This is crucial to know about as you may only have one withdrawal pending at a time.

To request a new cashout, the previous one must first be processed.

However, you may withdraw a larger sum at once or even increase a pending withdrawal simply by emailing the casino's customer support.

This is also how you can withdraw amounts less than the minimum limit.

Remember, withdrawing £5,000 and up can take a bit longer to process.

Also read: How To Cash Out From a Fast Withdrawal Casino in the UK in 8 Easy Steps

Does Genting Casino Process Withdrawals at All Times?

Genting Casino does indeed process withdrawals at all times. The payments team at the casino works 24/7 which is how they manage a fast payout window within 24 hours.

Can I Contact Support for Faster Withdrawals?

You can't speed up withdrawal requests through customer support at Genting Casino.

Withdrawals are processed in the order they're received. Everyone has to wait their turn, with no exceptions.

However, if you don't get your payment processed within 24 hours, you can always contact support for an explanation.

For casinos that offer faster withdrawals via support, we recommend checking out LeoVegas and Bet UK.

Is There Any Fee Associated With Withdrawing Funds From Genting Casino?

Withdrawals at Genting Casino are generally fee-free.

Wire transfers are exceptions, attracting a £10 fee for withdrawals under £500.

However, this method will only be used for cashouts in rare circumstances. For instance, when depositing with a Paysafecard as Genting does not process withdrawals to Paysafe wallets.

Your bank or payment service may also charge fees for crediting the money, which is beyond the casino's control.

Suppose you frequently deposit and withdraw with minimal wagering in between or you only make low-risk bets. In that case, Genting Casino also reserves the right to impose a 15% bank charge on the amount before closing your account.

Can I Withdraw Funds From Genting Casino With a Credit Card?

Withdrawals and deposits with credit cards aren't allowed at Genting Casino or any UKGC casino due to the Gambling Commission's ban with effect from April 14, 2020.

What KYC Documents Are Needed to Withdraw at Genting Casino?

Genting verifies you upon signup using an automated service and an online database.

If successful, you may deposit and play without providing more documents right away.

However, complete verification will be requested later, especially for withdrawals.

The casino will then initiate documentation to verify the following:

  • Identity
  • Address
  • Occupation
  • Finances

Accepted documents to verify these details include:

  • Passport
  • Driving license
  • Official ID card
  • Recent utility bills
  • Bank statements
  • Salary payslips
  • Proof of ownership of payment method

You must upload these documents via the ‘Upload Docs' page in your player account.

In addition to the above, Genting might also mail an address verification letter to your physical address.

Also read: KYC at Fast Withdrawal Casinos: What It Is and What to Expect

Can I Cancel a Withdrawal Request Once Submitted?

Once you request a withdrawal at Genting Casino or any UKGC-licensed casino, neither you nor the casino can cancel, pause, or reverse it.

However, the request may be declined if, say, you selected the wrong withdrawal method. For reference, you must always withdraw using the same method you deposited with.

If Genting can't process your withdrawal request and has no alternative banking details, the amount will return to your account balance after 7 days.

Are Withdrawal Problems at Genting Casino Common?

Our cash-out experience at Genting Casino has been smooth and always well within the casino's 24-hour limit.

But we understand this might not be the case for everyone.

For a broader and more objective perspective, we reviewed player feedback from reputable third-party sites.

To begin with, Genting has over 1,200 player reviews on Trustpilot, with a mixed score of 2.8 out of 5.

Among the complaints, many players mention long withdrawal times and repeated KYC verification requests.

Many players define long as no more than 12 – 18 hours as they state this is how long they've been waiting when positing their complaint. We don't think this is fair as we consider any withdrawal processing within 24 hours to be fast.

However, some players also mention that they've waited longer than 24 hours, with some saying they were promised to have their withdrawal processed within just 2.

Similarly, Casinomeister gives Genting 3 out of 5 stars for payout speed, and other similar forums echo these concerns.

We would have brought up the context of negative bias at this point, underscoring how unhappy players are the loudest complainers. Especially since some players also praise Genting Casino for its fast withdrawals, even mentioning instant processing.

However, there are definitively many more complaints about withdrawals than praises, which is a bit concerning.

While our experience has been positive, it may or may not reflect the majority.

So, use your best judgment when choosing Genting as your destination for a fast-paying casino.

Fantastic alternatives exist right here on our site. You can even check out Fruity Slots and their list of instant withdrawal sites.

Also read: Under What Circumstances Can Casinos Refuse a Withdrawal Request?

How to Withdraw Winnings at Genting Casino?

Easy-peasy! Just follow these 7 steps:

  1. Log in to your Genting Casino account.
  2. Head to the cashier page.
  3. Select ‘Withdraw,' then your preferred method.
  4. Enter the amount to cash out.
  5. Place your withdrawal request.
  6. Wait for the casino to process your request.
  7. Get the funds in your payment account.

Deposit Information

  • Minimum deposit limit: £10
  • Deposit fees: None

Deposit Methods, Fees and Limits

Deposit MethodDeposit FeeMinimum DepositMaximum Deposit (per transaction)
Apple PayNone£10£4,000
Instant Bank TransferNone£10£10,000
MastercardNone£10£4,000
PayPalNone£10£3,000
PayzNone£10£3,000
SkrillNone£10£3,000
TrustlyNone£10£10,000
VisaNone£10£4,000
Genting Casino's deposit methods, limits, and fees

You can deposit as many times as you want in a day.

However, Genting imposes per-transaction limits on each deposit method.

How to Make a Deposit at Genting Casino?

Add funds to your Genting account in these 7 simple steps:

  1. Log in to your Genting Casino account.
  2. Head to the cashier page.
  3. Select ‘Deposit,' then your preferred method.
  4. Enter the amount to deposit.
  5. Initiate the transaction.
  6. Confirm the transaction in your payment account.
  7. Get the funds in your Genting account.

Is Genting Casino Trustworthy and Safe to Play At?

Owned by reputable software provider Skill on Net Limited, Genting is a revered name within the gambling industry.

In the UK itself, it operates 32 top-notch retail casinos.

With roots tracing back to 1965, it boasts authority and a solid reputation banked on glorious history.

Part of Genting Berhad, a Malaysian hospitality giant with over 55 years of experience, Genting is a global player.

The brand's 2010-born online casino holds the coveted UKGC license that attests to its legitimacy.

Player review scores on various platforms are also quite high even if they aren't perfect.

For instance, on Trustpilot, it is 2.8 out of 5, which is either on-par or higher when compared to most casino sites.

The casino's RNG is audited and certified, and its terms comply with UKGC regulations, signalling trustworthiness.

But, there are two issues.

Firstly, live chat support is hardly live at all. It is very difficult to get in touch with and have a conversation with an agent.

You must be logged in and you must wait for a long time to get connected. But even then, you may not be able to have a long-lasting conversation.

This does not foster a sense of trust and can make you quite uncomfortable as a player.

Secondly, long withdrawal hours seem to be a common complaint across major platforms and forums, which could indicate a potential problem.

On the bright side, Genting Casino safeguards player funds at a ‘medium' level during insolvency.

This means your money is kept separate; if the casino goes bankrupt, it will try to refund it, although nothing is guaranteed.

Despite its flaws, we'll recommend Genting Casino because of its long and reputable history, and overall good player ratings.

No gambling establishment survives this long doing monkey business.

Also read: How Safe Is Your Money if a Fast Withdrawal Casino Goes Bust?

Games and Products at Genting Casino

Genting Casino offers over 6,000 casino games that include the following:

  • Slot Machines (5,000+)
  • Jackpot Games (440+)
  • Live Casino Games (45+ unique titles)
  • Crash Games (10+)
  • Table Games (34+)
  • Scratch Cards (35+)
  • Slingos (60+)
  • Video Bingo (3)
  • Video Poker (10+)

While competitive bingo games, virtual sports, and sports betting aren't available at Genting, the overall game range is one of the best among fast paying casinos in the UK. It is versatile, huge, and supplied by many top providers.

If competitive bingo games are important to you, we recommend checking out LeoVegas or PlayOJO. The former also has sports betting, while the latter offers a similar experience to Genting, also being owened and operated by Skill on Net.

Slots

With 5,000+ titles from over 50 different developers, Genting's pool of slot games is just about as good it gets.

It includes games from these top studios and more:

  • Big Time Gaming
  • Blueprint Gaming
  • ELK Studios
  • Hacksaw Gaming
  • Microgaming
  • NetEnt
  • Nolimit City
  • Novomatic
  • Peter & Sons
  • Play'n GO
  • Push Gaming
  • Quickspin
  • Red Tiger Gaming
  • Relax Gaming
  • Thunderkick
  • Yggdrasil

Over 440 jackpot games grace the lobby, including life-changing prize pools via Blueprint Gaming's Jackpot King slots.

You will also find daily jackpot games via Relax Gaming's Dream Drops network and Red Tiger Gaming's daily drops.

Our only bone to pick is a somewhat limited filter for game sorting. The options available are:

  • New
  • Popular
  • Drops & Wins
  • Jackpots
  • Megaways

Although this isn't bad, more options would make for a more user-friendly experience.

Live Casino

Genting's live casino shines the brightest!

Evolution Gaming, Pragmatic Play, and Playtech—the industry's top providers bring you the best games.

What's more, Genting even livestreams exclusive games from their land-based casinos across the UK!

In short, you get to play…

Classics

  • Roulette
  • Blackjack
  • Baccarat
  • Craps
  • Sic Bo
  • Casino Hold'em

Classics with a twist

  • Age of the Gods Bonus Roulette
  • Golden Vault Roulette
  • Double Ball Roulette
  • Jet Set Racing Roulette
  • Lightning Roulette
  • Millionaire Live Roulette
  • PowerUP Roulette
  • Red Door Roulette
  • Mega Fire Blaze Blackjack
  • Lightning Blackjack
  • Quantum Blackjack Plus
  • Power Blackjack
  • Golden Wealth Baccarat
  • Lightning Baccarat

Money Wheels

  • Adventures Beyond Wonderland
  • Crazy Time
  • Dream Catcher
  • Fashion TV Mega Party
  • Funky Time
  • Monopoly Live
  • Sweet Bonanza Candyland
  • The Greatest Card Show
  • The Money Drop Live

Game Shows

  • Boom City
  • Cash or Crash
  • Crazy Coin Flip
  • Crazy Pachinko
  • Dead or Alive Saloon
  • Deal or No Deal
  • Gonzo's Treasure Map
  • Lightning Lotto
  • Mega Ball
  • Monopoly Big Baller
  • Snakes and Ladders Live

Mobile App and Mobile Compatibility

The Genting app is available for both Android and iOS users.

You can download them directly from the app stores using the links below:

We tested both apps and found them to be perfectly functional.

Both apps are quick-loading, user-friendly, bug-free, and work just like their desktop version.

Additionally, the Genting website is designed to be mobile-responsive, meaning it works smoothly on different devices and browsers.

This is a great option for those who prefer not to download an app and save space on their phone.

It shows that despite the website having an old-school design, Genting Casino understands the needs of today's mobile gamblers.

Customer Service

Genting Casino's customer support has some serious issues.

You have two ways to contact them:

  • Live chat
  • Email

So far so good.

But live chat is only available after you've signed up which is a bit inconvenient.

What's worse though is that the live chat starts with a bot and it may take several hours to connect with a human agent.

This is not only our experience but what the bot will tell you when attempting to speak with an agent.

But even if you receive a reply from an agent, you might just get a one-time answer. Once you reply, you're back chatting with the bot again and have to request speaking with an agent and wait for that to happen.

Email is an alternative, but we didn't get a response when we tried reaching out.

There's no telephone support either.

The casino's FAQ section is extensive. However, it lacks answers to important questions such as withdrawal processing time and minimum withdrawal limits.

You must speak with an agent to get these answers.

Overall, Genting's customer service doesn't meet the expectations of a fast-paying casino in the UK.

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