Withdrawal Information
- Withdrawal Limit (min.): £8.5
- Withdrawal Limit (max.): £8,500 per month
- Withdrawal Fees: £0.85
- Withdrawal Time: Up to 48 hours
What Is the Withdrawal and Pending Time at Coins Game?
The withdrawal time at Coins Game can be up to 48 hours as communicated in the casino’s terms and conditions. More specifically, these state that withdrawals are processed within two business days, hinting that no withdrawals are handled during the weekend.
However, one of the managers at the casino confirmed to us that the payments team does indeed process withdrawals every day of the week, all around the clock. The only exception is certain holidays.
This manager also informed us that normally withdrawals from verified accounts don’t take longer to process than an hour even though they can take up to 48 hours.
Withdrawal Methods, Transaction Times and Limits
Being a crypto-oriented casino, Coins Game mainly offers cryptocurrencies as a withdrawal method, including all popular ones such as Bitcoin, Ethereum, Litecoin and USDT. However, UK players can also make withdrawals via instant banking if they made their deposit with this method.
| Withdrawal Method | Transaction Time | Minimum Withdrawal | Maximum Withdrawal |
|---|---|---|---|
| Instant Bank Transfer | Instant | £8.5 | £8,500 / month |
| Cryptocurrencies | Instant – 2 hours | £8.5 | £8,500 / month |
It’s important to note that Coins Game has a maximum withdrawal limit that’s equivalent to £8,500 per month, which is a major downside with the casino. Such a limit wouldn’t be allowed to exist if the casino was licensed and regulated by the UK Gambling Commission, but since it isn’t, it has one in place.
Does Coins Game Process Withdrawals at All Times?
Withdrawal requests from players are processed at all times at Coins Games, except for certain holidays such as Christmas Eve. Apart from this rare exception, there is always at least one payments agent working at the casino
Can I Contact Support for Faster Withdrawals?
The payments team at Coins Game strictly handles withdrawals on a first-come, first-serve basis which means that customer support cannot help you speed up the processing time of your withdrawal. Contacting the support, they would simply ask you to wait.
Are There Any Fees Associated With Withdrawing Funds From Coins Game?
Yes. All processed fiat withdrawals at Coins Game come with a fee of €1 which is about £0.85. Additionally, each cryptocurrency has its own fee which ranges from £0.5 – £5.
Can I Withdraw Funds From Coins Game With a Credit Card?
Neither credit or debit cards are supported payment methods at Coins Game and cannot be used for either deposits or withdrawals.
What KYC Documents Are Needed to Withdraw at Coins Game?
Coins Game has a strict verification process that is quite unusual to what you would normally find at other casino sites, whether these are fast paying casinos or not and whether they are UKGC licensed or not. In order to process your withdrawals, the following documents would be required:
- A screenshot of your account profile at Coins Game showing your full name, address and date of birth.
- A photocopy of a valid ID card such as a Passport or Driver’s License.
- A selfie while holding your ID card and a piece of paper where the current date and Coins Game are written down.
The documents cannot be uploaded directly on the casino’s website but must be sent by e-mail to support@coins.game. They are checked within 48 hours.
Can I Cancel a Withdrawal Request Once Submitted?
It is possible to cancel a withdrawal request at Coins Game as long as the withdrawal is still pending and hasn’t been processed by the casino’s payments department. In other words, until the funds have been sent by the casino, you can cancel the withdrawal and continue playing with your funds.
This is yet another thing that wouldn’t be possible at a UKGC-licensed casino as it would go against the rules of UK Gambling Commission.
Are Withdrawal Problems at Coins Game Common?
Having thoroughly gone through user reviews on Trustpilot and AskGamblers, there are not a lot of players that have shared their opinion about the casino.
Among those there are, many people are complaining about Coins Game being a scam while a couple of players mention that the casino has provided them with fast withdrawal times.
Players that are calling Coins Game a scam claim to have had their accounts closed and money confiscated for various reasons, such as having multiple accounts.
It is not unusual to find claims like these with any casino site as all online casinos have strict rules in place and if these are breached, confiscation of funds and account closure is a normal procedure.
Whether or not Coins Game has acted honestly in line with their rules or dishonestly is impossible to tell. However, as the casino is poorly overseen, only being licensed by Curacao eGaming, it is feasible that they might have been dishonest in some instances.
How to Withdraw Winnings at Coins Game?
To withdraw funds at Coins Game, simply follow these steps:
- Log in to your Coins Game casino account.
- Press the green ‘Wallet’ icon in the menu.
- Select the tab that says ‘Withdraw’.
- Choose the currency you would like to withdraw.
- Select the payment method to cash out with (only for fiat).
- Enter any necessary payment details such as crypto wallet address or bank account number.
- Type in the amount to cash out.
- Confirm the withdrawal request.
- Wait for Coins Game to process your withdrawal.