Casiplay Casino Review

Our rating
Payout speed
Withdrawal methods
Deposit methods
Bonus offers
Withdrawal methods Payout speed Withdrawal methods & Payout speed
VISAInstant – 24 Hours
MastercardInstant – 24 Hours
PayPalInstant – 24 Hours
Instant Bank TransferInstant – 24 Hours
TrustlyInstant – 24 Hours
SkrillInstant – 24 Hours
MuchBetterInstant – 24 Hours
Deposit methods Minimum deposit Deposit methods & Minimum deposit
License
Customer Support
Chat, 8 am - midnight
Wagering Casino
35x (bonus)
Wagering Live Casino
N/A
Mobile App
None
Pros
  • Fast withdrawal times
  • Great range of payment methods
Cons
  • PayPal deposits have a 3.1% fee
  • No live casino by Pragmatic Play or Playtech
  • No jackpot slots
  • Unfair bonus terms and conditions
  • Website is poorly taken care of

We have thoroughly reviewed Casiplay and provided valuable information about the casino’s withdrawal process. Even though our research indicates that Casiplay provides fast withdrawal times and would qualify as a fast withdrawal casino, we do not recommend playing at this site.

Not only is the gambling experience lackluster in terms of available games, but the website seems to have gone through no quality assurance at all. Informational pages (such as the FAQ) are messy and poorly structured, links are broken and some information is copy pasted twice after one another.

On top of this, we find bonus terms and conditions to be unfair as hidden within them is stated that more than 800 slots have a 50% higher wagering requirement than what’s initially communicated.

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Casiplay
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Withdrawal Information

  • Withdrawal Limit (min.): £10
  • Withdrawal Limit (max.): None
  • Withdrawal Fees: £1 or 3.1% with PayPal
  • Withdrawal Time: 5 – 17 hours

As per UKGC regulation, Casiplay is not allowed to have a maximum withdrawal limit (only per withdrawal request).

What Is the Withdrawal and Pending Time at Casiplay?

Casiplay’s website states that withdrawals are processed by them within 48 hours while FAQ information available via the casino’s live chat says that it’s normally much faster than this.

To clarify what the actual withdrawal time is, we reached out to the management who got a graph from the payments department showing the average withdrawal times in the last 30 days (accurate for April 2023).

This graph showed the following information which indicates that withdrawal times can vary depending on the withdrawal method you choose to cash out with:

Withdrawal MethodAverage Withdrawal Time
Trustly5 hours
Visa7 hours
Skrill9.5 hours
PayPal12 hours
Open Banking14 hours
Mastercard17 hours
Bank Transfer43 hours
Find the source of the graph here

Except for bank transfers, the average withdrawal time at Casiplay is indicated to be between 5 and 17 hours. Since these are averages it is possible that some withdrawals are instantly processed, while others may take up to 24 hours (or longer if KYC verification is needed).

As withdrawals must be requested back to the same method you deposited with, withdrawing via bank transfer rarely comes into question. This would only be the case if you made a deposit with AstroPay or PaySafeCard which can’t be withdrawn back to.

Please note that the table strictly shows the average time it takes for Casiplay to send you your funds. In addition to this, a transaction time could also apply depending on the withdrawal method used. More on this below.  

Withdrawal Methods, Transaction Times and Limits

Casiplay supports a pleasing range of payment methods through which you are able to cash out your winnings. We have listed all of these in the table below along with their transaction times which ultimately determine how quickly you will receive your money to your bank or e-Wallet account.

To clarify, the transaction time is the time it takes for funds to travel to your account after Casiplay has sent them. This time varies from one payment processor to another but is usually non-existent with e-Wallets and instant banking, while debit cards and normal bank transfers can carry a lengthy one.

Withdrawal MethodTransaction TimeMinimum WithdrawalMaximum Withdrawal
Instant Bank TransferInstant£10None
TrustlyInstant£10None
PayPalInstant£10None
SkrillInstant£10None
MuchBetterInstant£10None
Visa Fast FundInstant – 4 hours£10None
Visa1 – 5 bank days£10None
Mastercard1 – 5 bank days£10None
Bank Transfer1 – 5 bank days£10None

Please note that while some information on the casino site states that Casiplay has a monthly withdrawal limit, this does not apply to its UK users.

Does Casiplay Process Withdrawals at All Times?

It does not. According to our contact person at the casino, withdrawals are processed from 8 am – midnight which are the working hours of the payments department. This means that a withdrawal requested late at night could be pending for longer before being processed than one requested during the day.

Can I Contact Support for Faster Withdrawals?

Only a few casino sites offer the perk of having withdrawals sped up via customer support and Casiplay is unfortunately not one of them. Its payments team strictly operates on a first-come, first-served basis which means that everyone must wait for their turn in the withdrawal queue.

For casinos that offer faster withdrawals via support, we recommend checking out LeoVegas and Bet UK.

Are There Any Fees Associated With Withdrawing Funds From Casiplay?

Yes. Regardless of the withdrawal method used, a flat fee of £1 would be charged on each of your withdrawal requests. While this might seem like an insignificant amount, note that most fast paying casinos in the UK do not charge any fee at all.

It is also important to be aware of the 3.1% deposit fee that applies when funding your casino account with PayPal, which makes this e-Wallet quite an expensive option at Casiplay.

Can I Withdraw Funds From Casiplay With a Credit Card?

No. Casiplay operates under the watchful eye of the UK Gambling Commission with whom it is licensed. Thus, it must adhere to its strict rules, one of which says that the use of credit cards for gambling (whether depositing or withdrawing) is prohibited. This ban came into effect on the 14th of April 2020.

What KYC Documents Are Needed to Withdraw at Casiplay?

Casiplay’s terms and conditions state that the casino reserves the right to ask for the following verification documents in order to process withdrawals:

  • Proof of identity: a copy of your government-issued ID such as a passport, driver's license, or identity card.
  • Proof of address: a utility bill or a bank statement (less than 3 months old) with your full name and address.
  • Proof of payment: a copy of the front and back of the debit card used (with the 8 middle digits on the front and the 3 security digits on the back covered) or proof of e-wallet.

Furthermore, it is stated that proof of identity and proof of address will be required for all payouts that exceed £2,300. However, this amount is not set-in-stone, but even for lower payouts the verification may be needed.

Casiplay also reserves the right to ask for other verification documents. Although not specifically mentioned, this should include a source of funds as ensuring that players can afford their gambling and that their funds were legitimately obtained is a requirement by the UKGC. For this, a payslip or other document proving your income would do.

Can I Cancel a Withdrawal Request Once Submitted?

No. While it used to be possible to cancel a pending withdrawal that had not yet been processed by Casiplay, the casino was forced to remove this feature in October 2021 as it was banned by the UK Gambling Commission.

Are Withdrawal Problems at Casiplay Common?

Having thoroughly researched the web, it is difficult to get a clear idea if withdrawal problems at Casiplay are common or not. At respected review sites such as AskGamblers and Trustpilot, there are less than 30 reviews in a three-year timespan (from 2019 – 2022).

This tells us that the casino is not popular at all, which is understandable due to the faults we have pointed out ourselves in this review. Checking the website’s stats via ahrefs, about 1500 people visit the casino every month. While these numbers may not be accurate, the same stats show 692,000 for LeoVegas.

Although player reviews are few, a surprisingly large number of people mention that Casiplay has a 48-hour pending time on withdrawals, which they complain about. Most of these complaints are from 2019 – 2020, but one is from October 2022.

This doesn’t align with the withdrawal information we received from the casino in April 2023 and it’s also not what we have experienced ourselves in our test withdrawals made in May 2023. Each of our cashouts has been processed within 24 hours.

Our takeaway from this is that Casiplay might have had a mandatory pending time of 48 hours before which has since been removed.

How to Withdraw Winnings at Casiplay?

To withdraw your funds at Casiplay, simply follow these steps:

  1. Log in to your casino account.
  2. Click on ‘Account’ in the menu of the site.
  3. Click on the grey ‘Cashout’ button.
  4. Choose a payment method to withdraw to.
  5. Type in the amount to cash out.
  6. Confirm the transaction.
  7. Wait for Casiplay to process the request.

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